Shipping policy

Shipping

Processing Time

Orders typically process within 1–2 business days (excluding weekends and holidays). During promotions or high-volume periods, processing may take up to 4 business days.

Shipping Time

Shipping times vary between 2-4 days based on priority shipping by location and carrier. Estimated delivery windows shown at checkout are estimates, not guarantees.

Free Shipping

Free shipping applies to all Subscribe & Save and 3-Month Supply orders. One-time purchases are subject to a shipping fee calculated at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Tracking may take 24–48 hours to update after the label is created.

Address Accuracy

You are responsible for entering a correct and complete shipping address at checkout. If an order is returned due to an incorrect or incomplete address, you may be responsible for reshipping costs.

Lost, Stolen, or Missing Packages

If your package is delayed, missing, or marked "delivered" but not received, contact us at support@tryastrand.com with your order number within 14 days of the carrier marking the package as delivered, or within 30 days of shipment if tracking never shows delivery.


To help us resolve the issue, we may request:

  • Confirmation of your shipping address

  • Carrier tracking details

  • A brief written statement of non-receipt

  • A police report for high-value claims (only when necessary)

Damaged in Transit

If your order arrives damaged — crushed packaging, leaking bottles, broken seal, or compromised product — email support@tryastrand.com within 7 days of delivery and include:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the shipping box and label


We'll review and, if verified, provide a replacement, store credit, or refund.

 

Contact

For any shipping or return questions, email support@tryastrand.com with your order number. We typically respond within 1–2 business days.